Terms of service
Effective Date: May 11, 2026
Welcome to Orlena
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.
1. Overview
Orlena is an online store that offers fashion accessories, watches, jewelry, and related lifestyle products. These Terms govern your use of our website and services.
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.
2. Acceptance of Terms
By visiting our website or purchasing from us, you agree to these Terms of Service, our Privacy Policy, and any additional policies posted on the website.
If you do not agree with any part of these terms, please do not use our services.
3. Products & Pricing
We strive to ensure all product descriptions, images, pricing, and availability are accurate. However:
- Product colors may vary slightly due to screen settings.
- Prices may change without prior notice.
- We reserve the right to discontinue products at any time.
- We may limit quantities purchased per order or customer.
We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
4. Orders & Payments
When placing an order, you agree that:
- All information provided is accurate and complete.
- You are authorized to use the payment method provided.
- Orders are subject to availability and confirmation.
We accept supported payment methods displayed during checkout.
5. Shipping & Delivery
Delivery times are estimates and may vary depending on location, courier delays, or unforeseen circumstances.
Orlena is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Customers are responsible for providing accurate shipping information.
6. Returns & Exchanges
We want you to love your purchase. If there is an issue with your order:
- Return or exchange requests must be made within the stated return period.
- Items must be unused and in original condition.
- Certain items may not be eligible for return due to hygiene or clearance reasons.
Please contact our support team before returning any item.
7. Intellectual Property
All content on this website, including:
- Images
- Logos
- Product descriptions
- Graphics
- Website design
- Text and branding
is the property of Orlena and may not be copied, reproduced, or used without written permission.
8. User Conduct
You agree not to:
- Use the website for unlawful purposes
- Attempt to hack, damage, or disrupt the website
- Submit false or misleading information
- Violate any applicable laws or regulations
We reserve the right to restrict access to users who violate these Terms.
9. Limitation of Liability
Orlena shall not be held liable for:
- Indirect or incidental damages
- Loss of profits or data
- Delays or interruptions in service
- Product misuse by customers
All products and services are provided “as is” and “as available.”
10. Privacy
Your use of the website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information in accordance with that policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those websites.
12. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Changes become effective immediately upon posting on this page.
13. Governing Law
These Terms shall be governed and interpreted in accordance with the laws applicable in Bangladesh.
14. Contact Information
If you have any questions about these Terms of Service, please contact us through the contact information available on our website: